This Privacy Policy explains what we collect, why, and your choices. By using FourLense you agree to this Policy and to our Terms of Use.
Your birth details, question, and chat are treated as sensitive. To generate your reading, relevant inputs are processed by our infrastructure and by trusted third-party service providers, including an astrology calculation API, an AI/large-language-model provider, and an email delivery provider. These providers process data on our behalf to deliver the reading. We share only what is necessary for the reading, payment, and delivery, and we require our providers to protect your data.
We send transactional email only: a welcome message when you create your account, a receipt with your invoice when you pay, and your reading when it is ready. There is no marketing list and nothing to unsubscribe from, because we do not send marketing.
Your reading is attached to that email as a PDF. That means a copy of it, including your birth details and a reflection of what you shared with us, will sit in your mailbox and pass through our email provider's systems. If you share a mailbox with someone, or would rather this not be in your inbox at all, you can read and download every reading from your account instead and delete the email; tell us at info@fourlense.com and we will send you the link only, with no attachment, on future readings.
Data is stored in our database and protected with industry-standard measures, including hashed passwords, encrypted transport (HTTPS), access controls, and signed session tokens. No method of transmission or storage is perfectly secure, and we cannot guarantee absolute security. We retain your account and reports until you ask us to delete them or your account is closed; some records (e.g. transaction records) may be retained as required by law.
You may access or download your reports at any time from your account, request correction of your details, or request deletion of your account and associated personal data by writing to info@fourlense.com. We will honour such requests subject to legal and legitimate-business retention requirements, and we aim to respond within 2 business days and to complete the request within 30 days. Deleting your account does not entitle you to a refund for a reading already delivered; see the Refund & Cancellation Policy.
We use minimal local storage/session tokens to keep you logged in and to run the Service. We do not use invasive tracking or sell data to advertisers.
The Service is for adults (18+). We do not knowingly collect data from children.
We may update this Policy; material changes will be posted here, with the date at the top revised.
For any privacy request, question, or complaint, write to info@fourlense.com and a real person will reply within 2 business days. If something has gone wrong and you are not satisfied with how we handled it, say so in the same thread and mark it as a grievance; we will look at it again ourselves and respond within 30 days.