Refund & Cancellation Policy

1. What you are buying

FourLense sells one thing: a single personalised Four Lenses reading. There is no subscription, no recurring charge, and nothing physical to ship. The price shown at checkout is the whole price and is charged once. Every reading is generated on demand from your own birth details and your own question, so it exists only for you and cannot be resold or reused.

2. No refunds once your reading is delivered

Because the reading is digital, personalised, and delivered immediately, it cannot be returned or taken back the way a physical product can. All sales are final once your reading has been generated and made available in your account. When you pay, you are asking us to start generating it right away, and you accept that no refund is available after that.

So that there is no confusion later, we do not refund a delivered reading if:

• you changed your mind, or bought it by mistake;
• the reading did not say what you hoped it would, or did not resonate with you;
• you disagree with the interpretation, or with astrology as a practice;
• you never got around to reading it;
• you did not like how something turned out after you read it.

A reading is a personal thing and we cannot promise that any particular one will land for you. That is exactly why we say plainly, before you pay, what it is and what it is not. Please read the Terms of Use and be sure you want it before you buy.

3. When we do refund you, in full

The rule above is about readings we actually delivered. If you paid and we did not deliver, that is our problem, not yours, and you get 100% of your money back without any argument. That covers:

• We stopped your session on purpose. FourLense has a safety check that ends a session when it looks like you need real human support rather than a tool. If we stop your session for that reason, we do not keep your money.
• The reading failed to generate. If a technical fault meant no report was ever produced or saved to your account, you are refunded in full.
• You were charged twice for the same reading, or charged without a reading ever being started.
• The payment was not authorised by you. Tell us and we will look into it with our payment partner and return the money if the charge was not yours.

4. Cancellation

You can walk away at any point before you pay and nothing is charged. There is no subscription to cancel and nothing will bill you again on its own. You can delete your account whenever you like, from your account page or by writing to us, though deleting an account does not undo a reading already delivered.

If you pay and then stop before your reading is made. Payment comes first: after it you share your birth details and talk with the counsellor, and only then is your reading generated. If you leave partway through, nothing has been delivered to you, so you have not bought anything yet — write to info@fourlense.com and we will refund you in full. The moment your reading is generated and saved to your account it counts as delivered, and section 2 applies.

5. How to raise a refund request

Write to info@fourlense.com from the email address on your account and tell us the date of the payment and what happened. There is no form to fill in and no particular wording you need to use.

• Time limit: raise it within 7 days of the payment.
• Our reply: within 2 business days.
• If approved: we submit the refund within 3 business days of approving it.
• Money back with you: refunds go to the original payment method through our payment partner, Razorpay, and normally arrive within 5 to 7 business days of being submitted. The last stretch depends on your bank or card issuer, which we do not control.
• We cannot refund to a different card, account, or person than the one that paid.

6. Chargebacks

If a charge looks wrong to you, please write to us first. We would far rather sort it out with you directly, and faster than a bank can. Raising a chargeback on a delivered reading that this policy says is non-refundable may lead us to close your account.

7. Your statutory rights

Nothing here removes a right you have under the consumer law that applies to you and that cannot be signed away. If you are in the EU or the UK: by asking us to generate your reading immediately, you consent to immediate performance and acknowledge that you lose the usual 14-day right of withdrawal for digital content, as provided for in Article 16(m) of Directive 2011/83/EU and the equivalent UK rules. Where a mandatory local rule gives you a stronger right than this policy does, that rule wins.

8. Contact

FourLense · info@fourlense.com. We read every message, and refund questions get an answer within 2 business days.

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